SECURITY
Cityofcigars.com protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX
All orders shipped to Florida addresses will be charged a 7% sales tax. 

PAYMENTS
We accept all our payments through PayPal.

SHIPPING POLICY
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for verification purposes, otherwise we cannot guarantee reimbursement for damages.

HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed during our business hours and shipped with 2-4 days unless it is on a Friday, then your order will not ship out until Monday morning.

CAN I CHANGE MY ONLINE ORDER?
Once an online order has been submitted, it cannot be changed online. However, Cityofcigars.com may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

ORDER CONFIRMATION
You will immediately receive an e-mail confirming your online order. This confirmation will list all items ordered, the amount of your order and the billing and shipping address. Once the item has left our facility you will receive an email from USPS with your tracking number.

RETURNS/EXCHANGES
Cityofcigars.com guarantees your complete satisfaction on every product we sell. Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 7 days of receipt of your order. If you need to return an item, please send INSURED via USPS, to our shipping address.

Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately. We will promptly arrange for its replacement.

Thank you,

City Of Cigars