SECURITY
Cityofcigars.com protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.

SALES TAX
All orders shipped to Florida addresses will be charged a 7% sales tax. 

PAYMENTS
We accept All Major Credit Cards

SHIPPING POLICY
All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for verification purposes, otherwise we cannot guarantee reimbursement for damages.

HOW LONG DOES IT TAKE AFTER I ORDER?
Orders are processed for shipping as soon as they are placed and expedited to USPS for shipping.

CAN I CHANGE MY ONLINE ORDER?
Once an order is placed it is immediately process for shipping. All cancelled orders will be charged a 10% restocking fee if customers decides to cancel.


ORDER CONFIRMATION
You will immediately receive an e-mail confirming your online order. This confirmation will list all items ordered, the amount of your order and the billing and shipping address. Once the item has left our facility you will receive an email from USPS with your tracking number.

RETURNS/EXCHANGES
There aren't any returns or exchanges only insurance claim for damaged items will be processed. Once it ships there are no returns. Before it ships the customer can cancel the order and 10% restocking fee will apply.

Thank you,

City Of Cigars

,