Store Policies

POLICIES

PRIVACY

First and foremost, Fine Ash Cigars, LLC doing business as City of Cigars.com respects the privacy of its customers. We do not share your address, credit card information or email with anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure & efficient way possible. If you would like to be removed from any of our mailings, please contact us.

SECURITY

Fine Ash Cigars, LLC d/b/a as City of Cigars.com protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your shopping experience a safe one.

SALES TAX

All orders shipped to Florida addresses will be charged a sales tax. Many states now require Fine Ash Cigars, LLC d/b/a City of Cigars.com to collect sales tax on their behalf for purchases made through our website. Please note that if you are not charged sales tax by Fine Ash Cigars, LLC d/b/a as City of Cigars.com then any sales tax due in the purchaser’s state is responsible to be paid by the purchaser.

PAYMENT

We accept Visa, MC, AMEX and Discover.

SHIPPING POLICY

PLEASE NOTE: ALL SHIPMENTS WILL BE DELIVERED ADULT SIGNATURE REQUIRED. WE DO NOT SHIP TOBACCO PRODUCTS TO UTAH OR HAWAII. WHEN SHIPPING TO CALIFORNIA, WE CONTACT THE PURCHASER AFTER 5PM PACIFIC TIME.  

We charge the following rates for all ground packages:

$20.00 Flat Fee on all orders the shipping my be upgraded for no additional expense to the customer by our judgement

All merchandise leaves our facility in perfect condition. Should any item that is received damaged or lost during transit, please call us immediately. The outer packaging must be saved for verification, otherwise we cannot guarantee that you will be reimbursed for damages. 

HOW LONG DOES IT TAKE AFTER I ORDER?

Orders are processed during our business hours and shipped promptly within the next 2 business days unless it is on a Friday, then your order will not ship out until Tuesday morning since our shipping department is closed on Saturdays through Mondays. Remember this includes holidays as well. 

CAN I CHANGE MY ONLINE ORDER?

Once an online order has been submitted, it cannot be changed online. However, Fine Ash Cigars, LLC d/b/a City of Cigars.com may be able to modify or cancel the order if the time between the submitted order and the packaging of the order is caught in time before it is shipped out. Contact us as soon as possible via email or phone immediately!

CREDIT CARD POLICIES

We process Visa, MC, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as protection for ourselves and credit card holders.

RETURNS/EXCHANGES

Fine Ash Cigars, LLC d/b/a City of Cigars.com guarantees your complete satisfaction on every product we sell and want you, the customer, to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will gladly refund any merchandise in its original packaging within 2 days of receipt of your order. If you need to return an item, please send INSURED via UPS, or parcel post to our shipping address of: ​465 Paradise Isle Blvd Unit 309 Hallandale Beach Florida 33009 Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately.

ONLINE POLICY FOR INDIVIDUALS 21 YEARS OF AGE AND OLDER

This site is not directed to persons less than 21 years of age and no information should be submitted or posted at Fine Ash Cigars, LLC d/b/a City of Cigars.com online website by individuals less than 21 years of age. Sales of tobacco products to individuals under the legal minimum purchase age are illegal.Fine Ash Cigars, LLC d/b/a City of Cigars.com makes every attempt to restrict sales of tobacco to these individuals. Certain personal information, provided by you, is used to confirm the minimum age requirements. Such information is not retained in our database therefore not compromising privacy.